Iq 11 — Terms & Conditions: Your Rights & Responsibilities

Iq 11 (https://iq11.net) is an online betting and gaming platform operated for users in Bangladesh. These Terms & Conditions ("Terms") constitute a legally binding agreement between users of the iq 11 platform and iq 11.

By registering, logging in, or using iq 11 in any way, you confirm that you have read and agreed to these Terms in full. If you do not agree with any part of these Terms, please refrain from using the platform.

Eligibility Requirements

• Applicants must be at least 18 years of age.
• You must not reside in any jurisdiction where online betting is prohibited by law.
• All information provided at the time of registration must be accurate and truthful.
• You must register under your own identity — opening an account on behalf of someone else is not permitted.

Accurate personal information is required to open an account on iq 11. Each individual may hold only one account. Any attempt to create multiple accounts using the same name, address, phone number, or payment method will result in all associated accounts being closed and all balances may be forfeited.

KYC Verification

Iq 11 may request identity verification (KYC) at any time — typically before the first withdrawal or for transactions above a certain amount. The following documents may be required:

• A scanned copy of your National ID (NID) or passport.
• A recent (within 3 months) proof of address, such as a utility bill.
• Proof of ownership of the payment method used.

Verification is typically completed within 48 hours of KYC document submission. Withdrawals may be on hold until verification is complete.

Iq 11 currently accepts over 10 payment methods, including bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

Key Terms

• Withdrawals can only be made to the same payment method used for the original deposit.
• Payments to third-party accounts or in someone else's name are not permitted.
• In the event of a chargeback or payment dispute, the member's account may be temporarily suspended.
• iq 11 reserves the right to hold withdrawals and request additional verification if a suspicious transaction is detected.

Iq 11 regularly offers a variety of bonuses and promotional deals. Each offer has its own terms, which are detailed on the respective offer page. General bonus terms are as follows:

• Each bonus has a specified wagering requirement (WR), typically ranging from 15x to 30x.
• Bonuses are generally valid for 7 to 30 days. Any unused bonus will be forfeited once the validity period expires.
• Some bonuses apply only to specific games or betting markets.
• Multiple bonuses cannot generally be active at the same time, unless explicitly stated in the offer.
• If promotional abuse or a breach of bonus terms is detected, the bonus and any associated winnings will be forfeited.

The following rules apply when betting on iq 11. iq 11 reserves the right to accept or decline any bet, particularly if a system error or technical issue is detected.

General Betting Terms

• Once a bet is confirmed, it cannot be cancelled or modified.
• If a match is cancelled or does not conclude within the scheduled time, the bet will be voided and the stake returned.
• If odds change, the odds at the time the bet was placed will apply.
• iq 11 is not liable for any losses resulting from network delays during live betting.
• iq 11 reserves the right to void any odds offered due to an obvious technical error.

Maximum Win Limit

The maximum payout from a single bet is subject to set limits, which may vary by sport and market. Contact our customer support team for more details.

The following activities are strictly prohibited on the iq 11 platform. Violations may result in account suspension, balance forfeiture, and legal action where applicable:

• Using bots, scripts, or automated software to place bets.
• Creating multiple accounts to abuse bonuses.
• Involvement in match fixing or sports manipulation.
• Transactions involving money laundering or illegal funds.
• Hacking, phishing, or attempting unauthorized access to another member's account.
• Threatening or intimidating iq 11 staff.

Iq 11 places the highest importance on protecting members' personal information. Our full Privacy Policy on the Privacy Policy page available. The key points are:

• Member information is never sold to third parties.
• No information is shared with any party outside of legally mandated disclosures to government authorities.
• All data is secured with SSL encryption.
• Members may request to update or delete their personal information at any time.

Iq 11 believes betting is entertainment, not addiction. We encourage every member to play responsibly. The following tools are always available on the platform:

• Set daily, weekly, or monthly deposit limits.
• Session time limits and reality check reminders.
• Account cooling-off period for a set duration (1 day to 6 months).
• Permanent self-exclusion — once activated, it cannot be reversed.

For more information, visit our Responsible Gaming View page.

Iq 11 reserves the right to suspend or close an account under the following circumstances:

• Breach of Terms or involvement in prohibited activities.
• Providing false information during KYC verification.
• Extended inactivity (over 12 months) — an inactivity fee may apply in such cases.
• The member requests account closure themselves.

Members may request account closure at any time through the support team. Any verified balance will be returned before the account is closed; however, any bonus balance will be forfeited.

Iq 11 accepts no liability for the following:

• If a bet is lost or a session ends due to an internet disconnection.
• Transaction delays caused by third-party payment gateways.
• Issues caused by the member's own device or network.
• Service disruptions caused by force majeure or circumstances beyond our control.

Iq 11 may update these Terms & Conditions, in part or in full, at any time. Members will be notified by email or via an in-platform notice at least 7 days before any changes take effect.

Continued use of the platform after any changes have been made will be considered as the member's acceptance of the updated Terms. If a member does not agree with the revised Terms, they may request account closure.

For any questions or complaints regarding these Terms & Conditions, please reach out to our customer support team. We typically respond within 24 hours.

• Email: support@iq11.net
• Live Chat: Available 24/7 within the platform.
• For general inquiries, visit our FAQ Page View.

Once a complaint is submitted, we will issue a reference number within 48 hours and aim to resolve the matter within 7 business days.